Refund policy

We stand behind what we make. Here's exactly how our refund policy works.

1. The Aloha Promise — First Card

If your very first Aloha Post doesn't move you to send a meaningful note, reach out within 14 days of receiving it and we'll refund your full membership — no questions asked, no hard feelings. This guarantee covers your first shipment.

2. Cancel Anytime

The Aloha Post is a cancel-anytime membership — the Monthly Membership ($15/mo) or The Year of Aloha ($144/year). You can cancel anytime from your account or by emailing us, and you won't be charged again. Because every card is made and mailed just for you, payments already made are non-refundable after your first card — but cancelling stops all future charges right away, and any cards you've already paid for will still be sent. (With The Year of Aloha, you've prepaid the year's cards; cancelling stops the next yearly renewal.)

3. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, we'll make it right. Depending on the situation, we'll send a replacement or issue a credit. Just reach out. Contact: aloha@sendyouraloha.com

4. Gifts

Gift memberships are prepaid, one-time purchases — every card is delivered, then it simply ends, with no auto-renew. Gifts are covered by the Aloha Promise on the first card; after that, they're non-refundable. Refund requests must come from the original purchaser.

5. How to Request a Refund

Email us at aloha@sendyouraloha.com with your order number and a brief note about the issue. We respond within 2 business days.